Terms and Conditions

Please Click here to download a PDF copy of GlampervanUK's Terms & Conditions and Booking Rental Agreement

1.Vehicle Hire Charge

Vehicle Hire Charge is the cost including VAT and insurance for up to 2 drivers (1 note driver eligibility in section 3).

Vehicle Hire Charge does not include the following charges:

  • Security deposit £300
  • Vehicle excess deposit £500 to £1000 dependent on license country of issue and age of drivers (see section 3 below)
  • Festival surcharge £250
  • Any road tolls, fines, penalties, fees etc that are incurred by the renter during the dates of the agreed rental period.
  • Any purchased Glampervan ‘Luxuries’

2. Vehicle Hire Charge rates as at 8 October 2018

2018 RATES

 

dates

Daily rate

weekly rate

8-14 days
daily rate

Over 14 days

Winter

5January18

22March18

£120

£800

£100

please email or
phone for quote

Easter

23March18

15April18

£150

£1000

£130

please email or
phone for quote

Spring

16April18

24May18

£120

£800

£100

please email or
phone for quote

Late Spring

25May18

29June18

£150

£1000

£130

please email or
phone for quote

Summer

30June18

6September18

£165

£1100

£135

please email or
phone for quote

Late Summer

7September18

11December18

£120

£800

£100

please email or
phone for quote

Christmas

12December18

4January18

n/a

n/a

n/a

please email or
phone for quote

             

Minimum rental duration is 4 nights.

2019 RATES

 

dates

Daily rate

weekly rate

8-14 days
daily rate

Over 14 days

Winter

4January18

2April18

£120

£800

£100

please email or
phone for quote

Easter

3April18

22April18

£150

£1000

£130

please email or
phone for quote

Spring

23April18

23May18

£120

£800

£100

please email or
phone for quote

Late Spring

24May18

27June18

£150

£1000

£130

please email or
phone for quote

Summer

28June18

8September18

£165

£1100

£135

please email or
phone for quote

Late Summer

9September18

20December18

£120

£800

£100

please email or
phone for quote

Christmas

21December18

4January18

n/a

n/a

n/a

please email or
phone for quote

             

July & August - Minimum rental duration is 7 nights.

All other dates - Minimum rental duration is 4 nights.

Included in the vehicle hire charge rates:

  • Unlimited mileage. 
  • Insurance for up to 2 drivers covering UK and Europe (except Turkey). 

Note driver restrictions and, deposit and excess requirements.Further drivers can be added to the insurance at a cost of £25 per driver.

  • Roadside assistance
  • Bedding and towels for each of the named passengers.
  • Kitchen equipment for preparation of meals.  Note that food is not included in the hire charge. 
  • Solar panel for leisure battery charging.
  • 1 full CALOR gas cylinder. If this runs out it is the responsibility of the Renter to arrange the ‘refill’..
  • Outdoor picnic table and chairs
  • Mobile WIFI – (2GB per week allowance) limited to service provider’s area of cover.

Note that these rates can be changed at any time (in advance of any booking) at the Owner’s discretion.

3. Eligibility to drive a Glampervan

Following booking, each of the drivers will be required to complete a ‘DRIVERS DETAILS AND INSURANCE ACCEPTANCE FORM’ and supply the appropriate supporting documentation.

3.a UK License holders

UK driver’s license holders need to provide the following to enable vehicle rental and insurance:

  • Completed DRIVERS DETAILS AND INSURANCE ACCEPTANCE FORM
  • Photocopy of both sides of the driver’s license photo card
  • Two (2) utility bills issued within 90 days of the Glampervan collection, confirming the name and address.  Note that the address must match the address detailed on the driver’s license.

Utility bills, council tax, bank or credit card statements are acceptable.

Mobile phone or insurance documentation cannot be accepted.

  • DVLA check code issued within 21 days of Glampervan collection to allow a DVLA license check. 

Application for the code can be done at https://www.gov.uk/view-driving-licence

Each driver’s proof of address and original license is to be presented at the time of vehicle collection.  The Owner reserves the right to cancel the Glampervan hire if, at the presentation of the documentation they are found to be invalid; not in accordance with the required conditions; or if insurance is declined for any reason.  Note that rental fees will not be refunded.

3.b Non-UK License holders

Non-UK driver’s license holders need to provide the following to enable vehicle rental and insurance:

  • Completed DRIVERS DETAILS AND INSURANCE ACCEPTANCE FORM
  • Photocopy of both sides of the driver’s license
  • Photocopy of the driver’s passport
  • If living outside of UK - Copy of travel documents
  • Two (2) utility bills issued within 90 days of the Glampervan collection, confirming the name and address.  Note that the address must match the address detailed on the driver’s license.

Utility bills, council tax, bank or credit card statements are acceptable.

Mobile phone or insurance documentation cannot be accepted.

Each driver’s original license and passport is to be presented at the time of vehicle collection.  The owner reserves the right to cancel the Glampervan hire if, at the presentation of the documentation they are found to be invalid; not in accordance with the required conditions; or if insurance is declined for any reason.  Note that rental fees will not be refunded.

3.c Age Restrictions

To meet the insurance criteria, drivers must be aged between 21 and 79.

Drivers who are aged 21 to 25 will incur a higher insurance excess.  See section 4 below.

Drivers aged between 76 to 79 will be considered on a case by case basis, at the discretion of the Owner and the Insurance provider. 

Note that there may be additional insurance charges payable.

Unfortunately, our insurance provider will not insure drivers over the age of 79.

3.d Country Restrictions

Driver licences issued in the UK, EU (except where listed below), Australia, Canada, New Zealand, Ireland, South Africa, USA are acceptable for insurance purposes.

Driver licences issued in Belarus, Bermuda, Bosnia, Hong Kong, Israel, Latvia, Montenegro, Russia, Serbia, Singapore, Turkey are also accepted however will incur a higher insurance excess.  See section 4 below.

Drivers with licenses issued from other countries will be considered on a case by case basis at the discretion of the Owner and the Insurance provider.

3.e Driving Experience

For insurance purposes, all drivers must have held a full MANUAL driver’s license for at least 24 months prior to collection of the vehicle. 

There can be no exceptions to this requirement.

4. Security and Insurance Deposits

A Security & Insurance Deposit will be held by the Owner. The amount of the Deposit is calculated as the Insurance excess plus £300.

The amount of the excess is dependent on the country of issue of the driver’s licence (s) and the age (s) of the drivers.  The excess will be at the highest band of any of the insured drivers.

Insurance Excess bands as at 20January2017:

Insurance Band A - £500

  • drivers aged 25 to 75 years’ old
  • drivers from UK, EU (except where listed below), Australia, Canada, New Zealand, Ireland, South Africa, USA

Insurance Band B - £750

  • drivers aged 23 to 24 years’ old
  • drivers from Belarus, Bermuda, Bosnia, Hong Kong, Israel, Latvia, Montenegro, Russia, Serbia, Singapore, Turkey

Insurance Band C - £1000

  • drivers aged 21-22 years’ old

If the renter’s licensing country is not listed above, insurance coverage (3) will be reviewed on a case by case basis at the Owner and insurance company’s discretion. 

Return of Security & Insurance Excess Deposit.

The deposit will be returned to the renter within 28 days of return of the vehicle. 

This allows time for identification of any damage, loss, fines & penalties, cleaning and/or miscellaneous repairs can be identified and ‘costed’. 

All breakages will be charged as per the inventory list in the ‘Glampervan’ book, or at replacement cost + 20% if the replacement cost is higher at time of replacement.

Note that other costs may be charged at the Owner’s discretion due to inconvenience and potential loss of revenue.

5. Insurance

T

The Vehicle Hire Charge includes comprehensive vehicle insurance cover underwritten by Highway Insurance, part of the Liverpool Victoria group of companies.  You are insured under the terms of the policy against any liability, loss or damage that occurs during the period specified in your signed Rental Agreement.

Please request Glampervan UK to issue you a full copy of the insurance policy if you require it.

Note that a  minimum £500 excess is applicable for all claims.  This amount will increase to £1000 for drivers aged, 21-22, or £750 for drivers aged 23-34.

.

5.a Geographical cover

The insurance policy covers the following countries:

Great Britain, Northern Ireland, the Isle of Man, the Channel Islands, the Republic of Ireland, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France (including Monaco), Germany, Gibraltar, Greece, Hungary, Iceland, Italy (including San Marino and the Vatican City), Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland (including Liechtenstein).

5.b. Third party cover

You are insured against everything you legally have to pay to people who claim for damages, costs and expenses if they arise from a claim caused by an accident while an ‘approved driver’ is driving the vehicle; up to a limit of £5,000,000.

5.c Fire and Theft

You are insured against loss or damage to the vehicle caused by fire, lightning, explosion.

You are co-insured for theft or conversion including cooking & heating.  As such, the Renter shall be responsible for 25% of every claim whereby the 25% is not less than the applicable excess amount.

Note that insurance is void if the Renter (and passengers) have not taken reasonable care to protect the vehicle – including but not limited to - leaving the vehicle in a hazardous location, not locking the vehicle, leaving the keys in the vehicle.

5.d Accidental Damage

You are insured against the loss or damage of the vehicle and up to £1000 of the vehicles ‘standard’ accessories.

Window’s and windscreens, excluding roof panels and skylights are insured.  Please note that repair or replacement of windows needs to be informed to HIGHWAY GLASSLINE (tel: 0800 678 1010).  Additional costs may be incurred by the Renter for window repairs outside of normal working hours unless the windscreen has shattered; the driver’s vision or the security is affected.  If the windows are replaced – the cost of the insurance excess needs to be paid directly to the repairer.  If the windscreen can be repaired, no windscreen excess will apply.

You are insured up to £1000 for replacement keys/locks if the keys have been stolen; and it is likely that the ‘thief’ knows the location and identify of the vehicle.

The Renter and named passengers are insured for medical expenses from injuries sustained in an accident in the vehicle up to £150 + the compulsory emergency medical treatment fee – for each person.

You are not insured for tyres, or damage caused by frost (i.e. pipes bursting).

5.e European cover

You are insured in compliance with EU & EC Directives that require necessary cover to meet the laws on compulsory insurance of motor vehicles in the country you are visiting i.e. the level of cover provided will be the minimum required to comply with the laws on the compulsory insurance of motor

vehicles of the country in which the accident occurs.  If the minimum cover required by the laws of Great Britain is wider than that of such EU Member State, the level of cover provided will be that applicable in Great Britain.

5.f Personal accident cover

If the Renter suffers accidental bodily injury due to the vehicle, you are insured for £5000 if, within 3 months of the accident, the bodily injury is the sole cause of:

  • Death
  • Irrecoverable loss or sight in one or both eyes
  • Loss of any limb.

5.g Renter and passenger’s personal belongings

Neither the Owner nor the insurance provider are responsible for any loss or damage to any of the Renters’ - or passenger’s - personal possessions. 

Any claims for loss or damage of personal possessions should be directed to the Renter’s travel insurance provider.

5.h Legal Expenses

You are insured to a maximum £100,000 for any legal expenses for any claim or claims arising from one road traffic collision (incident).  The Insurance provider will appoint their own panel of solicitors and any other suitably qualified person to represent the Renter/passengers in the proceedings.

Please request to Owner a full copy of section 18 of policy if Renter would like full details of legal expense cover.

5.i Not covered

You are not covered for any accident, injury, loss or damaged caused directly or indirectly by:

  • War, invasion, act of foreign enemy, hostilities (whether war is declared or not), civil unrest, revolution;
  • Act of terrorism, riot or similar event occurring elsewhere than in England, Scotland, Wales, the Isle of Man, or the Channel Islands;
  • Earthquake;
  • Ionising radiations or contamination from nuclear fuel or nuclear waste or from the burning or explosion of nuclear fuel;
  • The radioactive, toxic, explosive, or other dangerous properties of any nuclear installation, reactor, or other
  • nuclear assembly or its component part;
  • Any weapon or device using atomic or nuclear fission or fusion or radioactive force or matter;
  • Pressure waves caused by aircraft and other flying objects; or
  • Carrying any hazardous goods.

You are not covered for any liability for death, injury, or damage when the vehicle is not on a PUBLIC ROAD.

You are not insured against deliberate loss.

Should the insurance policy become invalidated for any reason, you will be held responsible for all costs, third party costs and liabilities, and agree to indemnify the company from all liability.

5.j What to do if you have an accident.

You must STOP at the scene of an accident.  You must exchange details with the other party involved.

If you have an accident, you must not admit responsibility.

You should

  • Ensure you get the names, addresses, phone and email address of everyone involved, including witnesses and the attending police officers if applicable. 
  • Take note of the exact location of the accident and if possible (and safe to do so); please take photos of all the vehicles involved; and the surrounding environment, road signs and markings.
  • Notify the other parties of the ALP insurance policy No (detailed on the insurance instructions in the glove box)
  • Make the vehicle secure - if it is safe to do so.
  • Inform Glampervan UK as soon as possible so they can inform the insurance provider.
  • Ensure that you get a copy of the accident report from the police.

6. Payments

6.a     For bookings made more than 28 days prior to travel

Payment of the full Vehicle Rental Charge must be paid in full to Jones @ 101 Limited (trading as Glampervan UK) within 7 days of booking.

The Security and Insurance Deposit is to be paid in full to Jones @ 101 Limited (trading as Glampervan UK) 28 days prior Glampervan collection.

At the Owner’s discretion, if bookings are made more than 6 months in advance, a £200 deposit maybe requested, with the balance due 28 days prior to travel.

6.b    For bookings within 15 days of travel

For bookings within 15 days of travel, payment of the vehicle hire charge and the Security and Insurance Deposit needs to be completed immediately.

6.c. Payment methods 

Rental payments can be received via  Bank Transfer, PayPal or Credit/Debit Card

Bank transfers should be made to the following account:

Jones@101 Limited

HSBC, 9 Penn Road, Beaconsfield branch.

Account: 61417150

Sort Code: 40-09-29

BIC Code: HBUKGB4118D

International Bank Account Number: GB78BUK40092961417150

 

 

7. Glampervan Luxuries

7.a Glampervan Luxuries – for rent

7.a     Glampervan Luxuries – for rent

Glampervan UK offer various items for rental. Please see the website for details and pricing.

The rental cost is a one-off payment for your rental duration.

Booking of ‘Luxuries’ can be done at any time depending on availability. Note that due to limited quantities of ‘Luxuries’, allocation is done on a ‘first paid for’ basis.

‘Luxury rentals’ are to be returned undamaged with the vehicle at the end of the hire period.  Any damage will be charged at the owner’s discretion and deducted from the security deposit.  Replacement due to loss will be charged at the costs as detailed on the inventory list.  If the cost is greater than the amount held for the security deposit, funds will be charged to the renter’s credit card and / or the Insurance Excess Deposit.

7.b Glampervan Luxuries – for sale

Glampervan UK offer various items for purchase. Please see the website for details and pricing

Note that these are purchases and are to be ‘retained’ or ‘used up’ by the renter at the end of the rental period.

8. Collection

Collection of the vehicles is between 4pm and 8pm on the evening of the first rental day.  Collection outside of these hours may be possible but will only be agreed on a case by case basis and cannot be guaranteed.

Collection is from Glampervan UK yard, at The Old Nursery, Downley Common, High Wycombe, Buckinghamshire HP13 5YL

Note that ‘hand over’ takes between 45 and 60 minutes as a Glampervan orientation needs to be completed prior to driving the vehicle away.

8.a     Delivery

It may be possible to arrange delivery of your Glampervan.

 Cost of the delivery/collection will be at the Owners discretion but will consider the amount of the time taken for driving to/from the location and the cost of alternative transportation to get home.

Please email or phone the Owner for a delivery and / or collection quote.

9. Return

Return of the vehicles is between 8am and 11am on the last day of the rental period.  Drop off outside of these hours may be possible but will only be agreed on a case by case basis and cannot be guaranteed.

Drop off is at Glampervan UK yard, at The Old Nursery, Downley Common, High Wycombe, Buckinghamshire HP13 5YL.

The vehicle is only insured for the agreed rental period.  As such, after 8pm on the day of return The Renter will be driving without insurance which is an offence under the Road Traffic Act which is a fixed penalty of £300 and 6 penalty points.

The Owner and the Renter should do a joint ‘return inspection’ of the vehicle on drop off.  If other faults or damage are discovered after the Renter has departed.  Photos will be taken and emailed to the Renter immediately.

No refund is given for early return of the vehicle.

Should the late return of the vehicle result in delays to other rentals or other costs, the Owner reserves the right to pass these costs onto the Renter.

10. Replacement Vehicles

In the event of a Glampervan being rendered unroadworthy, Glampervan UK will endeavour to find a suitable replacement vehicle. 

Glampervan UK however, cannot guarantee the availability of a substitute vehicle.  Under these circumstances, The Hirer will receive full refund of monies paid.  The Owner is not liable for any further claims due to the unavailability of a vehicle.  Any further claims for compensation should be directed to the Renter’s travel insurance provider.

11. Festival Rentals

If attending a festival – there will be an additional £250 surcharge (inclusive of VAT).  

Please note that bedding and other Glampervan accessories maybe changed to more ‘robust’ items for ‘Festivals’ at the Owner’s discretion.

The Owner will endeavour to check with the respective festival regarding what is 'allowed'; and where possible change fixtures and fittings to those acceptable to the festival regulations and security. However, ensuring that the Glampervan meets the festival's rules and regulations is wholly the responsibility of the Renter.

Failure to notify the Owner that the Glampervan will be attending a Festival will result in The Renter being in breach of the Rental Agreement and result in cancellation of the Agreement.

12. Travel to Europe

If travelling to Europe – there will be an additional £250 surcharge (inclusive of VAT).

The Hirer is must inform the Owner in advance that they intend to travel outside of the United Kingdom and confirm travel arrangements and each of country that will be visited. 

Failure to notify the Owner that the Glampervan will be travelling outside of the UK will result in the Renter being in breach of the Rental Agreement and result in cancellation of the Agreement.

Please note that insurance does not allow travel to Turkey.

.

13. Cancellations

If notification is received in writing more than 4 (four) weeks prior to collection date, then a refund of all rental monies – less a £100 administration charge- will be issued. 

If notification in writing is received later than 4 weeks prior to collection date; all monies paid for rental are non-refundable. If the vehicle is consequently hired for the ‘cancelled’ rental period - then monies equal to 50% of the new hire rate or the original booking rate will be refunded. The 50% will be of the lower booking rate.

14. Miscellaneous Charges

14.1 Tolls, Charges and Penalties

It is the responsibility of the ‘Renter' to ensure timely payments for parking, road tolls, bridge charges (DART), congestion charges, fines, traffic & other penalties.

All penalties and costs for missed payments will be at the Renter’s expense with a £10 admin fee per penalty.

14.2 Fuel

When a Glampervan is returned without a full tank of fuel, an estimate to the nearest quarter will be made by the Owner of the amount of fuel that is short, and this will be charged at the rate that is listed on the current terms and conditions at time of collection.

At present the refuelling rate is £2.00 per litre. A full tank is approximately 100 litres.  Note that this rate can be changed at any time at the Owners discretion.

15. Your obligation

  • You must look after the vehicle and the keys to the vehicle, ensuring that it is locked and secure when you are away from it, and when appropriate – using all the security devices available. 
  • Please ensure that you leave at least 2 exits accessible from inside the vehicle to allow emergency evacuation.
  • In bad weather, you must ensure that the vehicle is secured, and all awnings, furniture and windows are retracted, locked or stored away.
  • You must ensure that only diesel fuel is put into the vehicle.
  • You are responsible for any damage to the vehicle caused by hitting any low-level objects such as bridges or barriers.   
    Note that the height of the vehicle is stuck on the Glampervan’s windscreen.
  • You must not sell, rent or dispose of this vehicle.  You must not give anyone legal rights over the vehicle.
  • You must not let anyone else work on this vehicle without the Owner’s written consent.
  • You must alert the Owner immediately if you find a fault with the vehicle.
  • You must keep the vehicle clean or a surcharge maybe incurred for cleaning required beyond our standing cleaning service.
  • You are responsible for any repair /replacement costs to the interior of the vehicle when damage has been caused by lack of care whilst rented by the Renter; including – but not limited to - the heating and hot water systems, fridge, oven, mattresses, fixtures and fittings and all inventory.
  • You are responsible to ensure that no person smokes within the vehicle, as it is illegal to smoke or allow smoking in a hire vehicle in the UK and you may be fined up to £1000.
  • You are responsible for all road charges and tolls, and all penalties incurred during the rental period and agree to indemnify the company from any liability.
  • You are responsible to ensure the vehicle is returned with a full tank of fuel.  If the tank is not full an estimate of the level will be made by the Owner (or Owner’s representative) and fuel costs of £2.00/litre will be charged.  Note that a full tank is 100 litres
  • You are responsible to ensure the vehicle is returned to the confirmed return address in the same condition as it was when received, with the exception of ordinary wear and tear, on the specified date.

*  Please note that these responsibilities and obligations cannot be passed onto anyone else.

16. Governing Law

English law will apply to the rental agreement contract.

Please Click here to download a PDF copy of GlampervanUK's Terms & Conditions and Booking Rental Agreement